Return & Refund Policy
Your satisfaction is important to us. If you receive a damaged, defective, incorrect or incomplete product, our support team is ready to assist you.
✔ Return Request within 3 Days
✅
Eligible
- Wrong Item
- Damaged Product
- Manufacturing Defect
- Missing Item
❌
Not Eligible
- Change of Mind
- Used Product
- Washed Product
- Late Submission
📹
Evidence
- Unboxing Video
- Parcel Photo
- Product Photo
- Shipping Label
⏱
Review Time
1–3 Working Days
How Return Works
1
Submit Request
Contact Nozomic within 3 calendar days.
2
Upload Evidence
Provide photos and an unboxing video.
3
Verification
Our team will review your request.
4
Refund & Return
Approved cases will be refunded and returned.
✅ Return Accepted
- Wrong Product
- Damaged Parcel
- Manufacturing Defect
- Missing Item
- Empty Parcel
❌ Return Rejected
- Used Product
- Washed Item
- Wrong Size Selected
- Wrong Colour Selected
- Change of Mind
Frequently Asked Questions
How many days can I request a return? +
Return requests must be submitted within 3 calendar days after delivery.
What evidence should I prepare? +
Please prepare photos of the parcel, shipping label, product, defect and a continuous unboxing video.
Who pays the return shipping? +
If the error is caused by Nozomic, we will bear the return shipping cost.
Can I return a used bedsheet? +
No. Due to hygiene reasons, used or washed bedding products cannot be returned unless there is a manufacturing defect.
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Nozomic is a modern home & bedding brand, delivering premium-quality essentials designed for comfort, style, and everyday living.
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